IT Help Desk Technician

IT · Madison, Wisconsin
Department IT
Employment Type Full-Time

Position Summary


Tetra Defense is looking for an individual who enjoys solving a challenging problem while helping people become more productive. This position’s primary role is front line desktop support for our growing company. A successful individual will own this space. They will be dealing with procuring equipment, on-boarding new employees, performing audits, and helping to enforce our policies while at the same time assisting our growing team with any issues they encounter.  



  • Manage Help Desk tickets in a timely manner 
  • Researching and provisioning new equipment 
  • Provide internal assistance to employees both in the office and remote 
  • Provide “Remote Hands” when resolving issues with remote co-workers and their onsite equipment 
  • Documenting procedures and guides for co-workers 
  • Run diagnostics / troubleshooting to resolve reported issues 
  • Install, make changes and repair computer hardware and software 
  • Perform audits on equipment, software, and policies 



  • A wiliness to own an issue and find an effective solution for all parties involved 
  • Experience working with desktop deployments 
  • Desktop Management tools such as AD GPOs, Intune, etc. 
  • Flexibility to work at a variety of times with minimal notice 
  • Proficiency with Windows 10, Mac OS x, iOS, and Android 
  • Excellent oral communication skills 
  • Detail oriented in order to keep detailed notes on tickets 
  • Ability to diagnose and resolve basic computer technical issues 



  • Collaborative, hard-working, energetic team culture
  • Excellent benefits – Vision, Medical, and Dental
  • 401K with company match
  • Unlimited PTO/time off policy


About Tetra Defense

Originally founded in 2016 as Gillware Digital Forensics, Tetra Defense supports a global network of partners and clients from its offices in Madison and Milwaukee, WI. Since our founding we have grown into one of the most highly respected digital forensics, incident response and cyber risk management firms around. 

There has never been a challenge we haven’t accepted. With a team of former law enforcement, FBI agents, CISOs, IT leaders and the like, we’ve been up close and personal with investigations and incidents of every shape and size.

Early on we knew we were doing things differently than the rest. When our competitors considered a job finished, we saw so much more we could do to help the client. Whether it’s getting a business back up and running after a ransomware attack or mapping out a project plan to help businesses improve their cybersecurity defenses, we always go the extra mile.

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  • Location
    Madison, Wisconsin
  • Department
  • Employment Type